FOOD & BEVERAGE LEAD
Responsible for supervising a team of associates and ensuring that policies and procedures are followed while providing a great guest experience.
DUTIES AND RESPONSIBILITIES
• Follows service guidelines in the preparation and presentation of food and beverage items
• Interacts with the guests in a friendly, engaging manner to help create a superior experience
• Exceeds all health code standards
• Daily set-up and clean-up details in the various food and beverage outlets
• Ensures that food is properly stored
• Learns and adheres to the designated cooking methods to assist in preparing the appropriate menu items consistently
• Strives to learn to improve skills and expands knowledge about food products and techniques
• Assists with the cleaning, sanitation, and organization of the kitchen, walk-in coolers and all storage areas
• Handles, stores and rotates all products properly
• Attends staff meetings and other meetings as requested
• Perform all other duties as requested
• Motivate and lead a team of employees to provide outstanding service to the guest
• Leads by example
• Treats all team members with courtesy and respect
• Willing to help other areas of the park be successful as required.
• Resolve guest complaints as they arise
• Works hands on over given periods of time to meet business demands to ensure that day to day operations run smoothly
• Act as a role model Team Members under your supervision by focusing on the demonstration of positive action, behavior, attendance, work ethic and guest service
• Oversees the operation of a single food service location throughout the day with moderate oversight
QUALIFICATIONS
Skills
• Possess basic computer and POS system abilities
• Basic problem solving and decision-making skills
• Great communication with team members
Abilities
• Must be able to communicate effectively with the public and other team members in verbal and written form
• Must be able to maintain a positive/friendly attitude
• Ability to work independently or with a team
• Follow and enforce all waterpark standards
• Ability to adapt to a constantly changing work environment
• Remains calm under pressure
• Builds strong relationships with team members
• Able to work flexible schedule
• Able to multi-task, and identify possible issues before they become significant
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the associate is regularly required to sit, stand, walk, talk, and hear. The employee frequently is required to reach with hands and arms. The employee is regularly required to walk and stoop, kneel, crouch.
The associate must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the associate is regularly exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Due to the cyclical nature of the industry, employees may be required to work varying schedules to reflect the business needs of the waterpark including weekends & holidays
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